Professional Service Delivery Through Frontline Employees: A Qualitative Case Study of Service Quality in an Indonesian Hotel. International Journal of Tourism Analytics , [S. l.], v. 1, n. 1, p. 19–36, 2026. Disponível em: https://ejournal.ciptapublikasi.or.id/index.php/IJTA/article/view/3. Acesso em: 15 sep. 2026.