“Professional Service Delivery Through Frontline Employees: A Qualitative Case Study of Service Quality in an Indonesian Hotel”, IJTA, vol. 1, no. 1, pp. 19–36, Jul. 2026, Accessed: Sep. 15, 2026. [Online]. Available: https://ejournal.ciptapublikasi.or.id/index.php/IJTA/article/view/3