Vol. 1 No. 1 (2026): International Journal of Tourism Analytics (IJTA)

Articles

• Technological Obsolescence in Hotel Front Office Systems: Evidence from Employee Performance and Operational Efficiency in an Indonesian Hotel

  Baiq Gigis Riskia Pintaku (Author)

  1-18

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• Professional Service Delivery Through Frontline Employees: A Qualitative Case Study of Service Quality in an Indonesian Hotel

  Qeisya Nurlaila, Siti Anggriana (Author)

  19-36

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• Beyond Customer Service: Frontline Service Practices Shaping Guest Satisfaction in Adventure Tourism

  Srifa Tin, Nur Afiah (Author)

  37-52

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• Integrating Digital Marketing Platforms to Enhance Customer Engagement in Travel Agency Services

  Rusmaini Febriantika Hasanah, Baiq Nikmatul Ulya, Finia Ribeiro (Author)

  53-68

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• Standard Operating Procedures and Housekeeping Service Quality: Evidence from a Resort Hotel in Indonesia

  Julian Azmi, Jumhur Hakim, I Wayan Adi putra Ariawan (Author)

  69-84

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